FAQ

Can I change or cancel my order?
Once your order has gone into production, we are unable to make changes or cancellations. Because all items are made to order, we do not accept cancellations or changes once production has started. However, if you contact us quickly before the 11am ET cutoff time, we may still be able to cancel your order.

How much is shipping?
Shipping is $4.80 for orders under $75. Orders of $75 or more qualify for free shipping within the United States.

Where do you ship from?
All orders are printed and shipped from the United States through our trusted production partner.

Do you ship internationally?
At this time, we only ship within the United States and U.S. territories.

When will my order ship?
If your order is placed before 11am ET, it will usually ship the same day. If it is placed after 11am ET, it will ship the next business day.

How long will my order take to arrive?
Once your order has shipped, the typical delivery time is 5–7 business days. Orders to Alaska, Hawaii, Puerto Rico, and U.S. Outlying Islands may take an additional 7–12 business days. During peak seasons or holidays, delivery times may be slightly longer.

What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of receiving it with your order number and a photo of the item. We’ll make it right with a refund or replacement.

How do I contact you?
We’re always happy to help! 💌
Our normal customer service hours are Monday – Sunday: 9am to 3pm ET.
You can reach us by email at support@thezodiactees.com or through our Contact Us page.

If you’d like to dive deeper into the details, you can find more information in our Shipping Policy, Return & Refund Policy and Terms of Service